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Our aim is to despatch all orders placed before 13:00 (Monday-Friday) the same day, subject to stock availability. Orders placed after 13:00 or at weekends will usually be processed the next working day.
Please bear with us during promotional periods such as Black Friday. The higher order volumes may mean some orders will dispatched later than usual,
but we will do our best to get your orders to you ASAP.
Whilst we will make every effort to deliver within the time stated on our website, we will not be liable for any loss caused to you by late delivery. Please notify us as soon as possible either by telephone or email if you do not receive your goods within a reasonable time. We will endeavour to get your goods to you as soon as possible or you may cancel your order and obtain a refund. We will attempt to deliver your order to your provided address but please be aware that, even though Royal Mail is delivering contactless, if no one is home to receive the parcel, you may need collect your order from your nearest Royal Mail Delivery Office or re-arrange delivery which might will prolong the delivery timeframe. If products are returned to us as undeliverable, we shall refund the price of the products less £5 or the products (whichever is less) to cover our postal and administrative costs.
For security reasons, overseas orders will only be delivered to the cardholder’s billing address.
*Countries included: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden
*We ship worldwide, the overseas fee is applied to orders shipping anywhere in the world apart from United Kingdom, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden. These countries have their own, lower delivery cost.
The table below shows the dates for placing international orders by, to be delivered in time for the holidays.
Africa, Asia, Caribbean, Central and
South America, Far and Middle East, Cyprus, Malta
Australia, Greece, Eastern Europe, New Zealand, Turkey, Canada, Czech Republic, Finland,
Italy, Poland, Sweden, USA
Austria, Denmark, Germany, Iceland,
Netherlands, Norway, Portugal,
Slovakia, Spain, Switzerland
Belgium, France, Ireland, Luxembourg