First things first, please never leave a burning candle unattended. Numerous house fires start this way each year so be sure not to be one of them!
Secondly, check your candle carefully before burning; sometimes something so simple as a tiny hairline crack in the glass can cause the jar to shatter once the candle starts burning and the glass heats up. We also recommend discontinuing use of the candle when 1cm of wax remains, as this is the point when the flame is hottest and without sufficient wax to burn there is a small chance it can cause extreme stress in the glass, leading to it cracking.
Please always use caution when handling glasses as they have a naked flame on them and they may get pretty hot.
Lastly, burn any candles out of reach of children and pets.
Before lighting or relighting your candle, make sure to trim the wick to around 1cm long. Doing so will help you to get the longest and cleanest burn from your candles.
Please try and light your candle using extra long matches or a lighter to save your fingers from getting burnt. Trust us, we've burnt our fingertips enough ourselves to know better now. If you do end up using long matches for this, make sure to remove any debris as it can cause the candle to soot and also cause the glass to get extra hot.
When burning your candle make sure that it's on a flat, level surface away from any draughts so that it burns evenly. Try and allow the candle to burn for around 3-4 hours so the wax has time to melt right to the edge of the glass. This prevents the candle "tunnelling" and gets you the best value from our candles. If you do need to blow it out early and the wax pool hasn't burnt to the side, next burn don't trim the wick and let it burn long enough so next time it will reach the sides.
Our diffusers tend to work best in warm rooms with good air flow as the heat encourages evaporation of the oil and good air flow helps to dry the reeds and fill the air with scent. This isn't to say they won't work elsewhere but is something to bear in mind if you're finding it giving off a weak scent.
The diffusers tend to start throwing their fragrance about an hour after you place the reeds in the oil. This can vary though, depending on which fragrance it is as some of the oils that are used in each fragrance are lighter than others and will diffuse into the air quicker.
If you have guests over and want a quick release of fragrance you can always flip the reeds over. This will give an instant burst of fragrance with the oil not relying on being driven up through the reeds by diffusion alone.
Be careful when handling used reeds or the oil and be sure to keep them out of contact with any surfaces, as if left for a while, like any fragrances products they can cause them to stain.