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Frequently Asked Questions

Here are some of the most common questions we get here at Skye Candles, if you can’t find your answer give us a call on 01471 820 145 and we’ll be happy to help.

Are your candles organic?

We would love to use soybeans that are strictly organic or non-GMO but due to supply issues we can’t guarantee it. We do guarantee that our wax does not contain any pesticides, herbicides, or genetically modified material. During manufacturing, the wax is cleaned of any of these items if present, resulting in a very clean and green product.

Where does your wax come from?

All the soya wax we get comes from the USA, primarily Illinois, Iowa and Indiana. We avoid sources from South America that harvest their wax from places where deforestation has taken place.

Are any Skye Candles products tested on animals?

No we would never use or have products that are tested on any animal, we love them all too much!

Why do some candles tunnel?

The main reason a candle will “tunnel” will be because it’s a cheap wick being used in it. Here at the Isle of Skye Candle Company, we only use the best quality wicks to make sure this is minimised. We use thick linen wicks that will burn out to the side within a couple of hours, ensuring that if burned as instructed, you will be left with nothing but the metal wick sustainer.

How long do the reed diffusers last for?

We say that our reed diffusers last approximately 10 weeks but in all honestly they can last a lot longer or sometime a bit less. This is because it varies so much based on room temperature, air flow, direct sunlight, how many reeds you insert etc etc. This is why we say approximately because for most people it will last a lot longer but we never want to disappoint people with false claims so we say a modest 10 weeks.

Why buy soya over paraffin?

Paraffin wax is derived from petroleum which is one of the biggest contributors of carbon dioxide. It contains different Carcinogen compounds that are toxic air pollutants, not least Toulene and Benzene - the nasty carcinogens found in cigarette smoke. This can trigger respiratory irritation and lead to poor indoor air quality.

Our natural wax is a blend of soya and botanical oils which are completely healthy and toxin free. They are completely sustainable, biodegradable and burn longer than paraffin candles.

What payment methods do you accept?

We use Paypal as our merchant online so can accept all the most commonly used cards such as Visa, Mastercard, Maestro, Solo and American Express.

Is your website secure?

It certainly is, when you order online with us, we use Secure Socket Layer (SSL) encryption technology so you can be safe that your order will be placed safely and securely.

Do Skye Candles offer samples or sample packs?

Unfortunately, we cannot do samples at this time but we are looking into doing some sample packs since they haven’t invented smellograms for the internet yet.

How do I use my promotional code?

To apply a promotional code to your basket, simply enter a valid code when at the cart page and hit redeem. Please note only one promotional code can be used per order.

How do I find out about offers and promotions?

Our newsletters are the best place to get amazing offers and promotions. If you're not already signed up, just head to the box on the bottom of our site, enter your email and click subscribe, easy!

Can I change or cancel my order?

It’s no problem to cancel or amend your order, just give us a call on 01471 820 145 or send an email to info@skyecandles.co.uk as soon as possible so we can help you to sort it out.

How can I see when my order has been dispatched?

If you log in to your account (beside the checkout page) you can view your order status, amend your address and see your order history.

What are your delivery times?

Please see our Delivery Page for full information regarding delivery times.

My item hasn’t arrived yet?

If you haven't received your order after the delivery period has ended, please get in touch either by phone on 01471 820 145 or send an email to info@skyecandles.co.uk.

I have received the wrong product, what do I do?

Please get in touch either by phone on 01471 820 145 or send an email to info@skyecandles.co.uk and we'll pick up the incorrect items and get replacements to you as soon as possible.

My product is faulty, what do I do?

Breakages and damages can happen from time to time and we always want to sort it out for you as quickly and painlessly as possible. Just get in touch with us by phone on 01471 820 145 or send an email to info@skyecandles.co.uk and we'll sort it out for you! Please note we may arrange to collect the faulty goods or ask for you to provide a photograph for our own quality control investigations.

Refunds & Returns

Please see our refunds policy

Isle of Skye Candle Company